Question 1

What's the minimum amount to get started?

Accepted Answer

You can open your account and make your first deposit from €180. You're welcome to add more to your balance as your investing grows.

Question 2

How do I get my money back out?

Accepted Answer

Simply request a withdrawal through your dashboard whenever you like. Your funds go back to your payment method, following normal bank processing times.

Question 3

Is my investment safe?

Accepted Answer

Your account uses industry-standard security and identity checks. Remember, as with all investing, your money can go up or down — it's not guaranteed.

Question 4

How long does it take to begin?

Accepted Answer

Most people finish signing up in minutes. Once your opening deposit clears, you can choose your plan and get moving straightaway.

Question 5

Will there be any surprise costs?

Accepted Answer

Every fee is shown clearly before you agree. You'll always know exactly what you're paying — nothing hidden.

Question 6

What age do I need to be?

Accepted Answer

You must be 18 or older to open an account and invest. We'll ask you to verify your identity and age as part of setup.

Question 7

What payment options are there?

Accepted Answer

We take debit cards, credit cards, bank transfers, and some e-wallets and crypto payment options. You'll see all available methods when you deposit.

Question 8

When can I reach support?

Accepted Answer

Our support team is here Monday to Friday, 9:00 to 18:00, and we aim to get back to you within one working day.

Question 9

Am I responsible for tax on my gains?

Accepted Answer

Yes — tax depends on your own tax position and local rules. Keep records and speak with your own tax adviser to be clear on what you owe.

Question 10

What does KYC mean and why do I need it?

Accepted Answer

KYC (Know Your Customer) is a standard check of who you are. It protects your account and is something all investment platforms do.

Question 11

Do I need to know how to invest already?

Accepted Answer

Not at all. You get a personal financial analyst who takes you through everything step by step — no background knowledge needed.

Question 12

Who makes the investment decisions?

Accepted Answer

Your dedicated financial analyst, backed by AI tools, working to match your aims and comfort with risk. Expert judgment and smart technology working together — choices are made by people, not robots.

Question 13

Is the platform properly regulated?

Accepted Answer

Yes — we meet all the financial and security rules that apply in this jurisdiction, with built-in account safeguards and verification.

Question 14

Can I put more money in later?

Accepted Answer

Of course. You can top up whenever you choose and chat with your analyst about tweaking your plan as your circumstances shift.

We're here to help, always.